345 Game FAQ – Your Questions Answered

On the Login page, click the "Forgot Password?" link. Enter your registered mobile number and you'll receive a reset code via SMS. Follow the on-screen steps to set a new password. If you don't receive the SMS within a few minutes, check your network signal and try again. Our support team is available 24/7 if you continue to face issues.

No. Each player is allowed one account only. Duplicate accounts may be flagged and closed, and any associated balances or bonuses forfeited. If you've lost access to your original account, please contact support rather than creating a new one — we'll help you recover it properly.

Log in to your account and navigate to the Profile or Account Settings section. Some details — like your registered mobile number — may require identity verification before they can be changed. This is a standard security measure to protect your account from unauthorised changes.

345 Game supports a range of popular payment options for Pakistani players, including:

• JazzCash (mobile wallet and OTC)
• Easypaisa (mobile wallet and OTC)
• Raast (instant bank-to-bank transfer)
• Standard Bank Transfer
• Debit and Credit Cards
• Other mobile wallets

All transactions are processed in PKR, so there are no currency conversion surprises.

Deposits via JazzCash, Easypaisa and Raast are typically credited to your 345 Game account within a few minutes. Bank transfers may take slightly longer depending on your bank's processing schedule. If your deposit hasn't appeared after 30 minutes, please contact support with your transaction reference number.

Go to the Withdrawal section in your account dashboard, choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR and confirm. Withdrawals are processed to the same account or wallet you used to deposit. Processing times vary by method but are generally completed promptly. Make sure your account is verified to avoid any delays.

345 Game does not charge internal fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges. Always check with your payment provider if you're unsure about third-party fees.

After completing your registration and making your first deposit, the welcome bonus is usually credited automatically to your account. In some cases you may need to opt in from the Promotions page. Check the current offer details there, as terms — including minimum deposit amount and eligible games — can vary with each active promotion.

A wagering requirement means you need to wager your bonus amount a set number of times before you can withdraw it as real cash. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you would need to place PKR 10,000 in qualifying bets. Each promotion has its own wagering terms, which are clearly listed on the Promotions page.

Yes, most bonuses have an expiry period — typically 7 to 30 days depending on the promotion. If the wagering requirements aren't met within the specified period, the bonus and any associated winnings may be removed from your account. Always read the individual promotion terms and act before the deadline.

Absolutely. The Bet section covers Pakistan Super League (PSL) fixtures, T20 internationals, domestic matches and major global cricket tournaments. You'll find pre-match odds as well as in-play markets where you can bet while the game is live — including options on individual overs, wickets and run totals.

Bets are settled as soon as the official result is confirmed. For most cricket and football markets this happens within minutes of the event ending. Winnings are credited directly to your PKR balance and can be withdrawn to your JazzCash, Easypaisa or bank account at any time.

If a match is officially abandoned, rained off or postponed without a result being declared, most bets are voided and your stake is returned to your account. In cricket, if enough overs have been bowled for a D/L method result, bets may still be settled on that outcome. Always check the specific market rules in the Bet section for full details.

The Casino section features live dealer games — Baccarat, Roulette, Blackjack and Teen Patti — streamed in real time with professional dealers. The Game Lobby includes hundreds of video slots, classic reels, jackpot titles and table game variants. Bingo is also available with regular round schedules throughout the day.

RTP stands for Return to Player. It's a percentage that tells you how much a slot game is expected to pay back over a very large number of spins. For example, a game with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over time. RTP is a long-term statistical average — it doesn't guarantee what you'll win in any single session, but it's a useful guide when choosing which slots to play.

Yes. All slot games on 345 Game use certified Random Number Generator (RNG) technology, which ensures every spin outcome is completely independent and random. Live casino games use physical cards and roulette wheels managed by real dealers, streamed transparently. This means no result can be predicted or manipulated.

Visit the App page for full download instructions for both Android and iOS devices. The app is optimised for Pakistan's mobile networks and loads quickly even on standard 4G connections. Once installed, you can log in with the same credentials as the website.

Try the following steps in order:

• Check your mobile data or Wi-Fi connection is active
• Clear your browser cache and cookies
• Try opening the site in a different browser (Chrome or Firefox work well)
• Restart your device and try again
• If the issue persists, the 345 Game app may be a more stable alternative — download it from the App page

If none of these steps resolve the issue, contact our 24/7 support team with your device model and browser version.

345 Game is strictly for adults aged 18 and above. By registering, you confirm that you meet this age requirement. We encourage all players to treat gaming purely as entertainment and to set a personal budget before each session — never play with money you cannot afford to lose.

You can set deposit limits, session reminders and take self-exclusion breaks directly from your account settings. Visit the Responsible Gaming page for detailed guidance on budgeting tools, cooling-off periods and how to keep your gaming experience healthy and in control. Regular breaks and honest self-assessment are the best habits to develop.