Privacy Policy — How 345 Game Protects Your Data

1 Introduction

345 Game operates an online gaming platform offering casino games, live casino, sports betting — with a particular focus on cricket and Pakistan Super League (PSL) — bingo and slot games. To provide these services, 345 Game needs to collect and process certain personal information from players who register and use the platform.

This Privacy Policy explains in plain language what information is collected, why it is collected, how it is used, who it may be shared with and how long it is kept. It also explains what rights you have over your own data and how you can exercise those rights. This policy applies to all Pakistani players and all data processed in connection with your 345 Game account.

This Privacy Policy should be read alongside the Terms and Conditions. Together, these two documents form the full agreement governing your relationship with 345 Game. Where these documents conflict, the Terms and Conditions take precedence except in matters that are exclusively privacy-related.

2 Data We Collect

345 Game collects the following categories of personal data from players:

345 Game does not collect or store sensitive personal data such as medical records, religious beliefs or political affiliations. Identity verification documents are used solely for account verification and are not retained beyond what is necessary for this purpose.

3 How We Collect Your Data

Data is collected through the following means:

• Direct registration: When you create your 345 Game account, you provide your name, email address, mobile number and date of birth. This information is submitted voluntarily and is required for the account to function.
• Identity verification: When you submit KYC documents — such as a CNIC copy or selfie — this data is collected to complete the verification process required before withdrawals can be processed.
• Transactions: Every deposit and withdrawal you make generates a transaction record. This includes the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), the date and time, and the outcome.
• Platform activity: As you use the platform, data about your session — games played, bets placed, time spent, pages visited — is recorded automatically in server logs.
• Device and technical data: Your browser, device type, operating system and IP address are logged automatically when you access the platform. This is standard for any web or app service and helps detect suspicious login attempts.
• Cookies and similar technologies: The platform uses cookies to maintain your session, remember preferences and collect anonymised analytics data. More detail is in the Cookies section below.
• Support interactions: When you contact support via live chat or email, the content of those conversations is stored to help resolve your query and for quality assurance purposes.

4 How We Use Your Data

Your personal data is used for the following purposes:

• Account management: Creating, maintaining and securing your player account, including password resets, login verification and account recovery.
• Service delivery: Enabling you to access the full game lobby, place bets on cricket and PSL matches, deposit and withdraw in PKR, and use all platform features without interruption.
• Identity verification: Confirming your identity and age to ensure the platform is only accessible to players aged 18 and above, and to comply with internal anti-fraud procedures.
• Transaction processing: Verifying, authorising and recording all deposits and withdrawals. This includes matching payment methods to registered account details.
• Fraud and security monitoring: Detecting and preventing fraudulent activity, duplicate account creation, bonus abuse and other prohibited behaviour. Technical and usage data plays an important role in this process.
• Customer support: Responding to queries, resolving account issues and maintaining records of support interactions for continuity and quality purposes.
• Responsible gaming: Monitoring gaming patterns to identify players who may be showing signs of problematic behaviour, so that responsible gaming tools can be offered proactively.
• Platform improvement: Using anonymised, aggregated usage data to understand how the platform is used, which game categories are popular and where the user experience can be improved.
• Communications: Sending account notifications, security alerts, transaction confirmations and — where you have opted in — promotional offers and bonus alerts relevant to Pakistani players.

5 Payment Data and Financial Security

Handling PKR transactions securely is a core commitment of 345 Game. All payment data is treated with the highest level of care. The following principles govern how financial information is managed:

• Full card numbers are never stored on 345 Game servers. Payment card details are processed through an encrypted payment gateway and tokenised — meaning a secure reference token is stored instead of the actual card data.
• JazzCash and Easypaisa transactions are processed using the official APIs provided by these platforms. Mobile wallet PINs and OTPs are entered directly on the respective provider's interface and are never visible to 345 Game.
• Bank transfer details — such as account numbers provided for withdrawal purposes — are stored in encrypted form and used solely for processing the requested withdrawal to the verified account holder.
• All financial data in transit between your device and 345 Game servers is protected by SSL/TLS encryption.
• Transaction history — including amounts in PKR, dates and payment methods — is retained for a period consistent with standard financial record-keeping practices.

6 Sharing Your Data

345 Game does not sell, rent or share your personal data with third parties for their own marketing purposes. Data may be shared in the following limited circumstances:

• Payment processors: To complete transactions, relevant payment data is shared with JazzCash, Easypaisa, Raast and banking partners. These providers process data solely to execute the payment transaction.
• Identity verification services: KYC document verification may involve a third-party identity verification provider. These providers are contractually bound to use data only for the verification purpose.
• Game software providers: The game lobby is powered by third-party software providers. These providers may receive anonymised session data to ensure their games function correctly. No personally identifiable information is shared beyond what is technically required.
• Fraud prevention: In cases of suspected fraud, money laundering or serious account abuse, data may be shared with fraud prevention services or law enforcement bodies as required.
• Legal obligations: If required by applicable law, court order or regulatory authority, 345 Game may be required to disclose personal data. In such cases, only the minimum data necessary to comply with the obligation will be disclosed.

All third-party service providers who handle personal data on behalf of 345 Game are required to maintain appropriate security standards and are prohibited from using player data for their own purposes beyond the contracted service.

7 Cookies and Tracking Technologies

345 Game uses cookies and similar technologies on the website and in the app. Cookies are small text files placed on your device that help the platform function correctly and improve your experience.

• Essential cookies: Required for core platform functions such as maintaining your login session, remembering your account region and keeping your game lobby state. These cannot be disabled without breaking basic functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited, how long sessions last and which game categories are most popular. This data is used in aggregate to improve the platform.
• Security cookies: Help detect suspicious activity, such as login attempts from unrecognised devices or unusual session patterns, by storing a short-lived identifier linked to your active session.
• Preference cookies: Store your display preferences — such as language settings or notification choices — so you do not have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of the platform. Analytics and preference cookies can generally be disabled without impacting core functionality.

8 How Long We Keep Your Data

345 Game retains personal data only for as long as it is necessary for the purposes described in this policy. The general retention principles are as follows:

• Active account data: Retained for the full duration of your account being active on the platform.
• Transaction records: Financial transaction data — including deposit and withdrawal records in PKR — is retained for a minimum period consistent with standard financial record-keeping requirements to support dispute resolution and audit trails.
• KYC and verification documents: Retained for the period required to support the account relationship and any applicable retention obligation. Upon account closure, verification documents are securely deleted or anonymised once the required retention period has passed.
• Support interaction records: Chat and email records are retained for a reasonable period to support continuity of service and quality review, after which they are deleted.
• Closed account data: When an account is closed — whether by player request or by 345 Game — personal data associated with that account is retained only for the minimum period required, after which it is securely deleted or anonymised.

9 Security Measures

345 Game takes the security of player data seriously. The following technical and organisational measures are in place to protect your information:

• SSL/TLS encryption is applied to all data in transit between your device and our servers.
• Sensitive data at rest — including identity documents and financial details — is stored in encrypted form.
• Access to player data within the organisation is restricted on a need-to-know basis. Staff who do not require access to personal data to perform their role do not have it.
• Login systems include protections against brute-force attacks, credential stuffing and account takeover attempts.
• Security monitoring runs continuously to detect unusual activity patterns that may indicate a data security incident.
• In the event of a data security incident that could affect your personal information, 345 Game will notify affected players in a timely manner with details of what occurred and what steps have been taken.

10 Your Rights Over Your Data

As a player, you have the following rights over the personal data that 345 Game holds about you. To exercise any of these rights, contact the support team via live chat or by email.

11 Minors and Under-18 Players

345 Game is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from individuals under the age of 18. During registration, players are required to confirm their age and may be asked to provide proof of age at any point.

If 345 Game becomes aware that a registered account belongs to a player under the age of 18, the account will be suspended immediately, any balances handled in accordance with the Terms and Conditions, and all associated personal data deleted once the matter is resolved. Parents and guardians who have reason to believe a minor may have registered an account are encouraged to contact support immediately so the matter can be investigated and resolved quickly.

If you share a device with younger family members, we strongly recommend using parental control tools available through your device's operating system or internet service provider to restrict access to online gaming platforms.

12 Changes to This Privacy Policy

345 Game may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services being introduced, or updates to applicable data handling practices. When material changes are made, the revised policy will be published on this page with an updated date shown at the top.

For significant changes that materially affect how your data is used, 345 Game will make reasonable efforts to notify active players — for example through a notice on the platform or an email to your registered address. Continued use of the platform after updated terms are published constitutes acceptance of those changes.

We recommend revisiting this page periodically so you stay informed about how your information is being handled. The date at the top of this page always reflects when the policy was last revised.

13 Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with the 345 Game support team. We aim to respond to all privacy-related enquiries promptly.

Live Chat: Available directly within the platform — the quickest way to reach us for account-related privacy matters.

Email:

[email protected]

For questions about responsible gaming tools — including deposit limits, session reminders and self-exclusion — please visit the Responsible Gaming page. For the full platform rules including account and payment terms, see the Terms and Conditions.